Privacy Policy
Last updated: 21 January 2026
Summary: We collect only what's needed to generate your appeal letter. We don't sell your data. You can request deletion at any time.
1. Who We Are
Parking Appeal Letter Ltd operates parkingappealletter.co.uk. This policy explains how we collect, use, and protect your personal information.
2. What We Collect
Contact Information: Name, email address, postal address
Vehicle Information: Registration number
Ticket Information: Company, reference number, date, location
Your Account: Description of what happened
Payment: Processed by Stripe - we don't store card details
3. How We Use Your Data
- Generate your appeal letter
- Process payments through Stripe
- Send your letter by email
- Provide customer support
- Send deadline reminders (Premium only)
4. Legal Basis (UK GDPR)
- Contract: To provide the service you purchased
- Legitimate Interest: To improve our services
- Consent: For marketing (if you opt in)
5. Who We Share Data With
Stripe: Payment processing
Resend: Email delivery
Cloudflare: Hosting and security
We do NOT sell your data to third parties.
6. Data Retention
- Appeal data: 6 months after expected resolution
- Payment records: 7 years (legal requirement)
- Email logs: 12 months
You can request deletion at any time.
7. Your Rights
Under UK data protection law, you have the right to:
- Access - Request a copy of your data
- Rectification - Correct inaccurate data
- Erasure - Request deletion
- Portability - Get data in machine-readable format
- Object - Object to certain processing
Contact: support@parkingappealletter.co.uk
8. Cookies
We use minimal cookies:
- Session cookies for form progress
- Cloudflare security cookies
We don't use advertising or tracking cookies.
9. Security
- All data encrypted in transit (HTTPS/TLS)
- Encrypted database storage
- Access controls and authentication
10. Complaints
If unhappy with how we've handled your data, you can complain to:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113