Privacy Policy

Last updated: 18 March 2026

Summary: We collect only what's needed to generate your appeal letter. We don't sell your data. You can request deletion at any time.

1. Who We Are

This policy explains how we collect, use, and protect your personal information when you use appeals.legalgrounds.ai.

2. What We Collect

Contact Information: Name, email address, postal address

Vehicle Information: Registration number

Ticket Information: Company, reference number, date, location

Your Account: Description of what happened

Payment: Processed by Stripe - we don't store card details

3. How We Use Your Data
  • Generate your appeal letter
  • Process payments through Stripe
  • Send your letter by email
  • Provide customer support
  • Send deadline reminders (Premium only)
4. Legal Basis (UK GDPR)
  • Contract: To provide the service you purchased
  • Legitimate Interest: To improve our services
  • Consent: For marketing (if you opt in)
5. Who We Share Data With

Stripe: Payment processing

Anthropic: Letter generation (your appeal details are processed to generate your letter)

Resend: Email delivery

Cloudflare: Hosting and security

PostHog: Anonymous analytics (EU data region)

We do NOT sell your data to third parties.

6. Data Retention
  • Appeal data: 6 months after expected resolution
  • Payment records: 7 years (legal requirement)
  • Email logs: 12 months

You can request deletion at any time.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access - Request a copy of your data
  • Rectification - Correct inaccurate data
  • Erasure - Request deletion
  • Portability - Get data in machine-readable format
  • Object - Object to certain processing

Contact: support@legalgrounds.ai

8. Cookies & Analytics

We use minimal cookies:

  • Session cookies for form progress
  • Cloudflare security cookies
  • PostHog analytics cookies

Analytics: We use PostHog for anonymous analytics to understand how visitors use our service. This tracks page views and button clicks but does not collect personal information such as names, addresses, or ticket details. PostHog respects Do Not Track browser settings. Data is stored in the EU (Frankfurt).

We don't use advertising cookies.

9. Security
  • All data encrypted in transit (HTTPS/TLS)
  • Encrypted database storage
  • Access controls and authentication
10. Complaints

If unhappy with how we've handled your data, you can complain to:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113